Danville Aquatics Cashiers

• Greet customers as they arrive, providing a warm and welcoming atmosphere.
• Check-in guests with the center's registration system.
• Process payments for pool admissions, memberships, rentals, and other services.
• Maintain accuracy in cash handling, credit card transactions, and receipts.
• Answer customer inquiries and provide information about center services, hours, and policies.
• Ensure a clean and organized work area at the front desk.
• Resolve customer concerns or direct them to appropriate personnel for assistance.
• Assist in maintaining a safe and enjoyable environment for all visitors.
• Follow all safety and operational procedures as outlined by the Aquatic Center.

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Qualifications and Experience:

• Must be 18 years old.
• High School diploma or G.E.D. Certificate required.
• Previous customer service experience is preferred.

Required Knowledge and Skills: The following skills are basic to the functions of this position.

• Effective communication and people skills.
• Strong commitment to teamwork.
• Strong attention to detail and ability to handle cash transactions accurately.
• Ability to work independently and as part of a team.
• Reliable and punctual, with a positive attitude.
• Ability to stay calm under pressure and resolve customer issues professionally.
• Must be comfortable working in a fast-paced environment.
• Flexibility to work weekends, evenings, and holidays as needed.

Other Information: Employees of the City of Danville are expected to be honest, courteous and helpful to the public and handle matters in confidence. The City Council has adopted a “Code of Ethics” that is applicable to all employees and officers of the City.

In accordance with Paid Leave for All Workers Act (PLAWA), part-time, seasonal, auxiliary and temporary (not hired through a temporary employment agency) employees will earn one (1) hour of paid leave for every forty (40) hours worked in a 12-month period, up to a maximum of forty (40) hours of paid leave in a 12-month period.