OA Account Manager

Employment type: 

  • Full time

Days per week: 

Monday - Friday

Description: 

Responsibilities

Externally, with the market:

  • Establish measurable and consistent contact cadence with all clients in our system
  • Regular account reviews for success measurement of our products and services
  • Provide training and education for clients on new features
  • Research and implementation of customer engagement strategies
    • Webinars
    • How-to documents
    • Conference calls
  • Own overall relationships with prospects and customers, which include Increasing adoption, ensuring retention and satisfaction
  • Prepare, nurture, and develop customers for Watchfire advocacy
  • Influence lifetime account value through higher product adoption
  • Manage account escalations
  • Establish trusted/strategic advisor relationships with our client base
  • Develop win/win environments through discussion with our prospects and customers
  • Turning customer suggestions into product improvements
  • Continue to grow the international client base with prospecting
    • Online research on prospects
    • Map organizational contact and contact information in CRM
    • Make contact and lead prospects through initial discovery stage

Internally:

  • Technical sales representation at product meetings based on area of expertise.
  • Project management of various customer success projects
    • RSS Widgets
    • Customer surveys
    • New software implementation
    • Technical sales assistance to territory managers
  • Bring organization, creativity and consistency to “staying in touch” processes
  • Establish systems for tracking progress of customer success initiatives

Required Education/Qualifications

Skills:

  • Technical expertise -  knack for explaining complex information to customers in 'laymen's terms'
  • Great customer service and business acumen
  • Strong empathy for customers, gain satisfaction from helping others succeed
  • Proven desire for continuous learning and improvement
  • Language: PREFER Excellent verbal and written communication skills
  • Location: Danville IL location
  • Work Experience:
    • Sales, manufacturing, support or service experience for electronics (including telecomm) preferred;
    • Customer-facing sales or service support experience preferred;
    • Familiarity with CRM (Salesforce)
    • Proficient in Microsoft Excel
  • Full US work authorization is required -- no H1B/OPT/CPT or other sponsorship needs, now or in the future, will be considered.

Sorry, no recruiters. Direct applications only, please.

 

*Watchfire is an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

 

Shift: 

1st