Hotel General Manager

Application deadline:

Thursday, December 31, 2020 - 12:00pm


Days Hotel and Conference Center


The General Manager position is to manage overall operation of the motel including generating revenue, controlling expenses, maximizing profitability, delivering superior customer service and maintaining a quality product located in Danville.

  • Manage day-to-day operations and assignments of the hotel.

  • Plan and organize work, communicate goals, and schedule/assign work.

  • Comply with and advise staff of formal policies and procedures, identify options and resolve issues.

  • Cover front desk shift as assigned and when required.

  • Maximize room revenues and achieve Revenue Growth Index (RGI) and Revenue Per Available Room goals.

  • Control labor and expenses in all areas of operations.

  • Oversee the guest service function to ensure guest complaints are resolved appropriately and that service recovery gestures are made in order to ensure complete guest satisfaction.

  • Achieve and maintain overall satisfaction scores as determined by the company.

  • Ensure that brand standards are met in all areas of the hotel; establish and maintain preventative maintenance programs to protect the physical assets of the hotel.

  • Achieve productivity and quality goals.

  • Build and manage your team. Everything from hiring and training, maintain positive team member relations at the property.

  • Establish performance goals for employees and provide regular feedback.

  • Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.

  • Ensure a safe and secure environment for guests, employees, and hotel assets.

  • Achieve established Workers Compensation and safety compliance goals. Comply with all standards and inspection requirements.

  • Management Company - regarding operational updates and current issues.

  • Vendors - to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.

  • Maintain company's data confidentiality.

  • Perform other duties as assigned.



  • Bachelor’s degree or equivalent work experience.

  • Hotel management experience is must.

  • Must have an attitude and passion for success.

  • Independent business mind.

  • Must be self-motivated and have the ability to work without direct supervision.

How your success will be measured:

  • Building a Great Team—creating a high-performing service culture with strong employee satisfaction scores.

  • Smooth Operations—ensuring safety and compliance on property as well as managing operations to maximize efficiency.

  • Financial Performance—ability to prepare and exceed challenging budgets.

  • Public Perception—success in guest satisfaction, awards, and rankings.

Communication—ability to manage up and down with confidence and preparedness.

Employment type: 

  • Full time

Days per week: 

Monday - Friday



Years of experience: 

  • 5 - 10 years



Required degree level: 

  • High school


Can provide accommodation at the hotel