Help Desk Technician (Digital Service Group)

Employment type: 

  • Full time

Description: 

 

Provides exceptional technical support for digital outdoor billboard projects throughout the life of the sign, to include:

  • Provide extensive technical assistance during installation and going forward for digital billboards.  Responsibility and authority to include dispatching and supporting service providers as needed. 
  • Perform remote diagnosis through advanced troubleshooting and diagnostic techniques.
  • Assist in continual improvement/expansion of the Watchfire knowledgebase - a key web-based collection of both internal and customer-facing troubleshooting, how-to and resolution documentation. 
  • Maintain detailed customer records in customer service database regarding each service/support call & email. 
  • Assist in the identification and qualification of service providers for ongoing customer support. 
  • Periodic evening & weekend duties, such as providing on-call or remote weekend support will be required. This will be scheduled in advance and is on a rotational schedule. 

 

  • AA/AAS/AS degree in technical field (or military equivalent) minimum, BS in EE, EET, CE, ECE, MIS or IT or related technical field, or equivalent experience. 
  • Previous customer service work experience is strongly recommended; 1+ years prior helpdesk / phone support experience, ideally IT/software/computer phone support, is strongly preferred;
  • Previous hands-on network installation/maintenance coursework or experience (network setup, network technician, cabling, PC setup, telecommuncations, etc.) preferred; 
  • Exceptional, demonstrated problem solving skills in a technical field preferred
  • Exceptional and demonstrated verbal communication skills required, with, demonstrated customer service skills STRONGLY preferred. 
  • Full authorization to work in the US without requiring sponsorship (no H1B, OPT, CPT, etc.)
  • Spanish language skills are a plus. 

 

Shift: 

1st