Family Support Specialist- FAC Program (ID-DCFS Funded Program)

Application deadline:

Thursday, December 31, 2020 - 11:18am


New Directions Treatment Center



New Directions Family Advocacy Center is seeking to fill 2 POSITIONS (1 Full Time (40hrs/wk)  / 1 Part Time (20 hrs/wk)

New Directions Family Advocacy Center (ID-DCFS funded program) provides services to promote permanency by maintaining, strengthening and safeguarding the functioning of families to (1) prevent substitute care placement (2) promote family reunification, (3) stabilize foster care placements, (4) facilitate youth development, and (5) ensure the safety, permanency and wellbeing of children.  Core services include, but are not limited to, advocacy, mentoring, parent support and training, general counseling, employment readiness training, support family and youth development, and 12-21 services including Financial Literacy Training.

The Family Support Specialist is responsible for assisting in the day-to-day program activities ensuring compliance with licensing and regulatory requirements.  The Family Support Specialist reports to the Program Manager or other Designee.

Primary Responsibilities:

·Assist in the development, coordination and implementation of a family and child centered program to enhance parent involvement and parenting groups.

·Participate in the intake, assessment, discharge/closing, and aftercare process of clients.

·Make home visits and contact the family as needed or required by agency plans and procedures.

·Provide client and program reports ensuring all services are documented in full compliance with applicable rules and procedures.

·Facilitate individual and group sessions.

·Facilitate the delivery of services to children and families through collaboration with community partners.

·Maintain client contact with families in person and by phone.

·Meet client needs by attending Court Hearings, Family Team Meetings and Administrative Case Reviews.

·Help families towards empowerment and goal attainment by identify strengths and needs providing case management as needed.

·Help families navigate the systems of care.

·Actively participate in recruitment of families on a regular basis to ensure program capacity.

·Working collaboratively with a team of multi-disciplinary providers.

·Participate in staff development activities as required.

·Ensure confidentiality is maintained in accordance with agency policy and according to federal, state, and local regulations.

·Other related duties as may be requested by the Program Manager or other Designee.


Professional Qualifications: Direct Service Professionals must be a graduate of an accredited college or university with a Bachelor's degree in Human Services or related field; have expertise with various crisis intervention techniques; possess good management skills and good written and verbal communication skills.  Professional Direct Service Professionals also include paid graduate interns who hold social service degrees.

Semi Professional Qualifications: Direct Service Semi Professionals will possess at a minimum an Associate's degree in human services or a related field from an accredited community college, or two years of college, will be 21 years of age or older, and will have at least 2 years work experience in their area of job responsibility.  Direct Service Semi-Professionals also include paid senior college interns who are enrolled in social service degree programs. Interns must also clear all DCFS background checks and regular personnel files must be maintained on those interns providing direct services to FAC clients.


Demonstrate effective and respectful oral and written communication skills with staff, parents, children, and the community; Working knowledge of DCFS policy and procedures and show the ability to navigate between government and private agency practices; Knowledge of group work and general counseling; Familiar with the issues/concerns relative for program functioning and development; Meet scheduled deadlines and perform routine tasks with minimal supervision; Possess and maintain the necessary skill level in technology systems and software required to perform individual job duties.

Shift:  First (some evenings required)

Office Hours: Monday-Wednesday 9:00a-7:00p; Thursday 9:00a-5:00p; Friday 9:00a-1:00p


Program Activities:  Parent Education, Anger Management Education, Youth Mentoring, Women's Self-Esteem Group, Keyed for Success- Computer Lab, Fatherhood Initiative, Work Ready Program, Court Advocacy, Individualized Advocacy, "Be Strong Families" Parent Cafes, DCFS Navigation.

Valid Driver's License/Insurance - may be required to transport clients to appointments, job interviews, etc.

EEOC; Drug Free Workplace; Competitive Salary $29,180-$35,360 education/experience considered; Paid 10-Vacation Days after 1 year of service, Paid 2- Personal Days after 3 months of service; Paid 8-Holidays; Paid Bonus offered at the discretion of the employer; Paid Training and Development (program specific)

Please send Cover Letter/Resume/References to:

Our Committment: We are committed to "Treating Addiction and Strengthening Individuals & Families through Advocacy”. Join our Winning Team.

Employment type: 

  • Full time
  • Part time / side job

Days per week: 

Monday - Friday




$29,180-$35,360 based upon education/experience

Required degree level: 

  • Associate's degree
  • Bachelor's degree
  • Master's degree