Customer Service Representative - 2nd Shift (Full-time)

Employment type: 

  • Full time

Years of experience: 

  • 1 - 2 years


Dawson offers a competitive wage, and excellent benefits. Benefits provided include: health insurance, prescription plans, dental, vision, flex savings plan, life insurance, vacation, paid holidays, and 401K for applicable full-time employees. We are an equal opportunity employer.


Education/Training: High school diploma or equivalent Related Experience/Requirements: Six months general office experience or other related experience Knowledge/Skills/Abilities: Microsoft Office Suite, especially Word and Excel, at an intermediate level Customer service practices Telephone etiquette Excellent verbal and written communication skills Creative and effective problem solver Multi-tasking and prioritization Handle multi-line phone with high volume of incoming calls Fully comply with HIPAA requirements Follow written protocols with no deviation unless prior approval is received Dawson Logistics, LLC is an EOE/AA/M/F/Vet/Disabled.




Type: Full-time or Part-time opportunities Shift: Tuesday - Friday, 11:30 am-10:00 pm About the Company A national provider of customized supply chain management offering nationwide and international emergency response logistics, as well as strategically customized product and data storage and fulfillment solutions. The Company is headquartered in Glen Carbon, Illinois with approximately 125 employees, with over 11 operating facilities in 6 states. The Company has been on Inc. 500′s Fastest Growing Companies for five straight years. Position Summary Our team of dedicated Customer Service Specialists are responsible for tracking the delivery of highly critical pharmaceutical packages. They communicate current status and necessary actions with clients, customers, and carriers and document all communication and action on engaged packages. Our specialists are thoroughly trained and perceptive to our clients’ needs to ensure careful management of deliveries. Major Responsibilities 

  • Monitor package delivery status using our proprietary early distress identification and tracking software
  • Identifies potential for a problem, evaluates if a problem exists, and indicates current status
  • Makes a contact over the phone with a carrier (UPS, FedEx), a client (pharmacy) or a customer (recipient/patient) to establish, clarify, and resolve the issue to the customer’s satisfaction
  • Documents every action for every package

Interested candidates please apply online at: