Customer Advocate I

Employment type: 

  • Full time

Qualifications: 

JOB REQUIREMENTS: * High school diploma OR GED. * 6 months customer service experience OR 6 months experience in an office environment. * Data entry and/or typing experience. * Interpersonal, verbal and written communication skills. * Analytical and organizational skills and independent decision making skills. * Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks. PREFERRED JOB REQUIREMENTS: * 9 months customer service experience. * Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management. * Knowledge of medical terminology and anatomy. * Proven ability to learn quickly and adapt to change. * Referral preference given to applicants able to take and meet testing criteria.

Description: 

Job ID: MG-1031221

BASIC FUNCTION: Under supervision, with coaching and training, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 90% of the scheduled time on the phone according to business need.

Shift: 

1st